Privacy Policy

IxGears PRIVACY POLICY

By IxWin Pty Ltd, July 2015

At IxWin, we take the protection for all your Personal Information (including name; address; contact details; and shopping preferences) very seriously.

We collect Personal Information that you provide to us voluntarily and process it for the following purposes ("Purposes"):

  • To complete transactions with you and manage your membership of our customer loyalty scheme where applicable;
  • to direct market to you, with your permission;
  • to understand and analyse our sales, and your needs and preferences;
  • to develop, enhance, market and provide products and services to meet your needs;
  • to enable you to participate in promotions, contests, customer research, and focus groups;
  • to process exchanges or product returns;
  • to respond to requests or complaints.

We may hold or process such Personal Information securely anywhere in the world, for as long as is necessary for the Purposes and we will never share it with anyone. We use Secure Sockets Layer (SSL) technology to protect your credit card information online.

Subject to your consent we may communicate with you through a variety of channels, including a variety of means such as post, email, phone, fax, or text message, subject to your preference. You may unsubscribe at any time by writing to us in the manner explained in our communications or by contacting us.

Our web sites use cookies as well as beacons to help us provide a better user experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of our web site and your ability to access certain features of the site or to engage in transactions.

1. OUR APPROACH TO PRIVACY

1.1. At IxWin, we recognise that the protection of your Personal Information is a very important principle in building trust and maintaining a good relationship with you. In this Privacy Policy the first person ("we", "our", "us", "ours") denotes IxWin Pty Ltd responsible for the collection of the Personal Information and bound by this Privacy Policy. The second person ("you", "your", "yours") denotes you as the customer, or generally the individual providing Personal Information or any other information, being the subject matter of this Privacy Policy.

1.2. This Privacy Policy details our commitments and your rights regarding the Processing of your Personal Information in line with applicable legislation.

1.3. In certain specific instances, this Privacy Policy may also be supplemented by additional policies and terms, or by short Privacy Statements used in connection with particular purpose(s) or on various forms, which we may identify to be applicable.

1.4. By providing your Personal Information, you consent to the collection and use or otherwise Processing (including disclosure) of your Personal Information in the manner and for the Purposes described in this Privacy Policy.

2. ABOUT INFORMATION COLLECTION

2.1. We communicate with you through a variety of means and channels, including post, email, phone, fax, or text messaging on your mobile phone, although we do generally note that our preferred means of communication is email which has the least impact on the environment. Such communications may involve giving to you, as well as receiving information from you. Some of the information that we receive is personally identifiable information (as defined in section 3 below), while some information (particularly information collected through your access of our web sites) is non-personally identifiable information (as described in section 4 below). This Privacy Policy is primarily concerned with the Processing of Personal Information

2.2. We provide you with information that explains why the Personal Information is needed and how the Personal Information will be processed.

2.3. We usually collect personal information through:

  • our websites;
  • use of social media;
  • orders for products or services;
  • warranty claims;
  • provision of customer service and support;
  • responses to surveys or research conducted by us or on our behalf;
  • entries into competitions or trade promotions conducted by us or on our behalf;

3. PERSONAL INFORMATION

3.1. We at The Body Shop limit the amount and type of information that we collect to that which is necessary for the identified purposes and do not collect your Personal Information unless you (directly or indirectly) provide it to us voluntarily.

3.2. Although the precise details of the Personal Information collected will vary according to the specific purpose, we may typically collect the following Personal Information from or in relation to you:

  • name;
  • address;
  • gender;
  • date of birth;
  • email address;
  • credit card number;
  • phone number(s);
  • language preference; and merchandise category preferences
  • identity card number

4. NON-PERSONALLY IDENTIFIABLE INFORMATION

4.1. Where we collect information through our web sites, as is the case with many other web sites, we automatically collect certain non-personal information regarding web site use that does not identify you. Examples include the IP address of your computer, the IP address of your ISP, the date and time you access the web site, the internet address of the web site from which you linked directly to our web site, the operating system you are using, the sections of the web site you visit, the web site pages read and images viewed, and the content you download from our web site.

4.2. We may use non-personal information to compile tracking information reports regarding site user demographics, site traffic patterns, and site purchases. None of the tracking information in the reports can or will be connected to the identities or other Personal Information of individual users.

4.3. In this way, your visit to our web site will be logged; however, you will remain anonymous to us unless you specifically choose to share information with us. We use this information about the way in which our customers use our website to better understand which features are most popular and best meet the needs of our visitors.

5. WHEN IS PERSONAL INFORMATION COLLECTED AND HOW IS IT USED?

5.1. We at IxWin collect Personal Information for the following purposes ("Purposes"):

  • to complete transactions with you and to administer sales and to manage your membership with our customer loyalty scheme (if you become a member);
  • to direct market to you, with your permission;
  • to understand and analyse our sales, and your needs and preferences;
  • to develop, enhance, market and provide products and services to meet your needs;
  • to enable you to participate in promotions, contests, customer research;
  • to process exchanges or product returns;
  • to improve our Shops; and,
  • to respond to requests or complaints
  • to enable you to participate in our customer loyalty schemes and manage your membership thereof

5.2. We only keep Personal Information for as long as is necessary to satisfy the specified purposes, for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with applicable law

5.3. We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority.

5.4. We will only use your Personal Information for a purpose that has been specified prior to its use or where the Processing of your Personal Information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract or Processing is necessary for other legal purposes.

5.5. As we develop our business, we might sell or buy Shops or assets. In such transactions, Personal Information may be one of the transferred business assets. Also, in the event that IxWin or substantially all of its assets are acquired, data files containing Personal Information will be one of the transferred assets.

6. CUSTOMER CONSENT (OPT IN - UNSUBSCRIBE)

6.1. Opt In: We at IxWin will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.

6.2. Consent to provide Personal Information is not a condition for our selling a product to you, unless the information requested is required to fulfil an explicitly specified and legitimate purpose.

6.3. In particular we will seek your explicit prior consent (opt in) before sending to you marketing communications (see section 5.1.2 above).

6.4. Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure (generally Processing) of your Personal Information by (i) contacting us as set out in section 14.1 below, or (ii) writing to us in the prescribed manner (whether by email or post, or by text messaging etc), as specified in our communications to you, or in relevant forms that you might have signed (e.g. for our customer loyalty scheme). If you have any concerns whatsoever, with regard to the unsubscribe functionality that we make available to you, pursuant to this section, please contact us at the address or medium shown in section 14 below.

6.5. If you have previously opted into receiving commercial communications from us pursuant to 6.3 above, while also becoming a member of our loyalty scheme, should your membership to such scheme comes to an end for whatever reason, we will not take this to imply an automatic request to unsubscribe, and we will assume that we have your continued consent, unless you specifically unsubscribe, as is provided for in section 6.4.

7. ACCURACY OF INFORMATION

7.1. We at IxWin keep Personal Information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.

8. ACCESSING AND UPDATING PERSONAL INFORMATION

8.1. Customers have a qualified right to access, rectify, delete, or object (to the processing of) your Personal Information held by us and to receive an account of its use and disclosure. We recommend that all customer requests for access to Personal Information held by IxWin be made in writing, although we will not impose a formal requirement in this regard. However, we may require you to provide us with additional information reasonably necessary for us to satisfy your request.

8.2. Responding to a customer request (under section 14 below) for information will usually be done at no or minimal cost to the customer. However, a fee for reasonable costs incurred may be charged in responding in writing. The Personal Information requested is provided to the customer in a form that is generally understandable.

8.3. We amend the Personal Information contained in our database or elsewhere as required when an individual successfully demonstrates the inaccuracy or incompleteness of the Personal Information. An amendment may involve the correction, deletion or addition of information and notification to third party to whom the data have been disclosed. However, we may be unable to amend past purchase information or return transaction information.

9. EFFECTIVE DATE AND CHANGES TO THE PRIVACY POLICY

9.1. This Privacy Policy is effective as of 1 July 2015.

9.2. We reserve the right to change our Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on our Homepage so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties. Homepage in this Privacy Policy means the homepage of the corporate web site of IxWin Pty Ltd (in short "Web Site"), currently located at the following URL: http://shop.ixwin.com

9.3. If at any point we decide that we wish to use Personal Information for any purpose other than, or in addition to the Purpose(s) listed in this policy (section 5 above) or from that stated at the time this information was collected, we will notify you by way of an email, unless we do not have your email address, in which case we will use any other means of communication available to us depending on the contact details that you have provided to us. We will only proceed with such use, if we receive your consent with respect to such additional purposes (not previously communicated, or not previously included in this policy).

10. HOW DO WE KEEP YOUR INFORMATION SECURE?

10.1. We at The Body Shop protect Personal Information against loss or theft, as well as unauthorised access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held.

10.2. We use various methods to safeguard Personal Information. They include:

  • physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.
  • technical tools: passwords and encryption, using generally industry best practices.
  • organisational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.

10.3. Online security is also a priority. IxWin incorporates security measures such as encryption and authentication tools to protect your Personal Information from unauthorised use. Firewalls are utilised protecting our servers and network from unauthorised users accessing and tampering with files and other information that we store.

10.4. We use Secure Sockets Layer (SSL) technology to protect your credit card information online. Upon entering the checkout page your computer will begin communicating with our server in secure mode. You will be able to tell that you are in secure mode because the "http" in the web address on your browser will change to "https".